Careers
Join Our Team
We’re proud to have a team of people who are passionate about Africa, and who live life driven by a spirit of adventure and curiosity.
Steadfast is a growing team of talented travel enthusiasts from all over the world. Dedicated and dynamic, we operate as a unit but celebrate our individuality. Everyone brings something unique to the table, ensuring our clients get personalised service and great care throughout their journeys with us.
We are always looking for like minded and skilled professionals to join our ranks.
Open Position
Villa portfolio manager
Steadfast Collection — Cape Town
At Steadfast Collection, we care for some of Cape Town’s most exceptional homes and the discerning owners and guests who enjoy them.
We’re looking for someone who thrives on high standards, loves solving problems before anyone else notices them, and gets genuine satisfaction from delivering extraordinary service. If you’re organised, energetic and obsessed with the details, you’ll fit right in.
WHAT YOU’LL DO
You’ll be responsible for a portfolio of luxury villas, ensuring every owner and every guest experiences the level of care Steadfast Collection is known for.
Your role includes:
- Managing owner relationships with professionalism, warmth and confidence.
- Delivering exceptional guest experiences from arrival to departure.
- Coordinating housekeeping, maintenance and contractors to the highest standard.
- Conducting regular property inspections and maintaining impeccable presentation.
- Managing maintenance projects and ensuring issues are resolved quickly.
- Strategically handling reservations and operations.
- Actively tracking and promoting sales on each property
- Anticipating problems before they become problems.
- Protecting some of Cape Town’s finest homes as though they were your own.
WHO WE’RE LOOKING FOR
You are someone who:
- Has exceptional attention to detail.
- Is naturally organised and highly proactive.
- Loves hospitality and genuinely enjoys looking after people.
- Has outstanding communication skills.
- Stays calm under pressure and thinks on your feet.
- Takes ownership rather than waiting to be asked.
- Has high energy and enjoys a fast paced environment.
- Can juggle multiple priorities without dropping the ball.
- Has excellent problem solving skills.
- Is comfortable using technology and learning new systems.
- Holds a valid driver’s licence and is comfortable travelling between properties.
Experience in luxury hospitality, boutique hotels, luxury property management or high-end guest services will be highly advantageous.
WHAT IT’S LIKE WORKING HERE
We’re building something special. At Steadfast Collection, we don’t believe in simply managing properties we create unforgettable experiences for owners and guests alike. We work hard, laugh often, support one another and continually raise the bar.
You’ll join a team that values:
- Excellence without ego.
- Hospitality over transactions.
- Teamwork over silos.
- Ownership over excuses.
- Constant learning and improvement.
If you’re looking for a role where no two days are the same, where your work genuinely matters and where you’ll be surrounded by ambitious, passionate people we’d love to hear from you.
TO APPLY
Please send your CV together with a short cover letter to careers@steadfast.africa telling us why you’d be a great fit for Steadfast Collection. Only candidates who are passionate about luxury hospitality, service excellence and attention to detail should apply
WORK DETAILS
Office-based role in Gardens, Cape Town. Working hours: 09:00 – 17:00.
Open Position
Travel Coordinator / Concierge
Steadfast Africa — Cape Town
Steadfast Africa is seeking a highly organised Travel Coordinator to support our Travel Designers in the preparation, administration and logistics of bespoke travel itineraries. This role ensures that every detail of a client’s trip is confirmed, accurate and running smoothly. The Travel Coordinator works closely with suppliers, manages bookings and supports concierge services so that Travel Designers can focus on client relationships and trip design.
KEY RESPONSIBILITIES
Itinerary Support
Assist Travel Designers with preparation and administration of bespoke itineraries. Populate and update itineraries within booking systems and CRM. Ensure all travel components are accurately captured. Check itinerary details for accuracy, timing and routing.
Supplier Coordination
Liaise with safari lodges, hotels, restaurants, guides, transport providers and experience partners. Request availability, rates and confirmations from suppliers. Track booking confirmations and ensure all services are secured ahead of travel. Maintain accurate records of supplier communication.
Concierge Services
Arrange accommodation reservations, restaurant and spa bookings and activities. Assist with tickets, excursions and special client requests. Coordinate special experiences and guest requests. Support last-minute arrangements where required.
Operational Administration
Ensure bookings are correctly captured in internal systems. Track deposits, payments and supplier deadlines. Prepare travel documentation and guest information packs. Conduct pre-departure checks to ensure trips are fully confirmed. Back up for Travel Designers when they are on leave.
Quality Control
Review itineraries before sending to clients. Double-check timing, logistics and confirmations. Flag potential issues or missing elements to Travel Designers. Ensure guest preferences and special touches are included.
CANDIDATE PROFILE
Skills & Attributes
Highly organised with exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple tasks and deadlines. Calm under pressure and solution-oriented. Strong administrative and coordination ability. Confident communicating with suppliers.
Experience
1–3 years experience in travel, tourism, hospitality or guest services. Experience with booking systems or CRM tools advantageous. Proficiency with Microsoft Office or Google Workspace.
Personal Qualities
Self-motivated and proactive. Curious about travel and destinations. Positive and team-oriented. Strong service mindset.
WORK DETAILS
Office-based role in Gardens, Cape Town. Working hours: 09:00 – 17:00.
TO APPLY
Please send your CV together with a short cover letter to careers@steadfast.africa telling us why you’d be a great fit for Steadfast Africa.